How Can We Help You?
Placing & Managing Your Orders
How do I place an order on NAMAease?
It takes under 2 minutes. Browse our store, add any product to your cart, then go to checkout. Enter your delivery address, choose your preferred payment method (including Cash on Delivery), and confirm your order. You will receive an order confirmation on WhatsApp and email instantly. No account is required β but creating one makes future orders much faster.
Can I shop without creating an account?
Yes. You can check out as a guest using just your name, email, and phone number. That said, a free NAMAease account lets you track orders, save addresses, earn Ease Rewards points, and reorder your favourites in one tap. We recommend it.
Can I change or cancel my order after placing it?
We dispatch orders quickly β usually within 2 to 4 hours of placement. WhatsApp us immediately after placing if you need to modify anything. If your order has not been dispatched yet, we can make changes. Once it is on its way, modifications are no longer possible β but you can return it after delivery under our 14-day returns policy.
Do you offer bulk or wholesale ordering?
Yes. We work with small businesses, corporate buyers, and gifting teams across KSA. Email us at hello@namaease.com with the products and quantities needed. We offer special pricing for orders above 20 units per product.
Paying for Your Order
What payment methods does NAMAease accept?
We accept: Cash on Delivery (COD) available everywhere in KSA at no extra cost, Mada debit cards, Apple Pay, Visa, and Mastercard. All prices are in SAR and fully include VAT. No hidden fees appear at checkout β ever.
Is Cash on Delivery (COD) available with no extra fee?
Yes β completely free. COD is available on all products, all order sizes, and all KSA regions with zero added fee. You pay the exact amount shown in your order confirmation when the courier arrives at your door. We offer COD because trust should not cost extra.
Is VAT included in the prices I see?
Always. Every price on NAMAease is fully inclusive of VAT. The price in your cart is the price you pay at checkout β nothing added. We believe complete price transparency is non-negotiable.
Are there any hidden fees at checkout?
None. The only additional charge that may appear is a shipping fee, shown clearly before you confirm your order β never after. Bundle orders always include free shipping. Orders above our free shipping threshold also ship free.
Do you offer discount codes or promotions?
Yes. Subscribe to our email list for 15 SAR off your first order. We run seasonal promotions and bundle deals regularly. Follow us on Instagram and Snapchat for the latest offers. Ease Rewards members earn points on every purchase redeemable for discounts.
Getting Your Order to Your Door
How fast is delivery across KSA?
Major cities (Riyadh, Jeddah, Dammam, Khobar): 1 to 2 business days. Secondary cities (Mecca, Medina, Abha, Tabuk, Taif): 2 to 3 business days. Remote and rural areas: 3 to 5 business days. Orders placed before 2:00 PM KSA time are dispatched the same day (SundayβThursday). You will receive a WhatsApp tracking notification the moment your order ships.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order size. Orders above [threshold] SAR ship free. All bundle orders include free shipping automatically. Express delivery is available in major cities β pricing shown at checkout.
How do I track my order?
Two ways: (1) Use the tracking link sent to your WhatsApp and email the moment your order is dispatched. (2) Visit our Track My Order page and enter your order number. You can also see live order status anytime in your NAMAease account under My Orders.
What happens if I miss the delivery?
Our courier will attempt delivery twice at your address. If both attempts fail, the order returns to our warehouse. WhatsApp us to arrange re-delivery. For COD orders, please ensure someone with the exact cash amount is available during the delivery window.
Do you deliver to compounds, Aramco facilities, or restricted areas?
Yes β with extra delivery instructions from you. Add detailed notes and the closest landmark in the notes field at checkout. For specific compound access procedures, WhatsApp us before placing your order and we will coordinate directly with you.
Our No-Stress Returns Process
What is your return policy?
14 days from the delivery date. Items must be unused, in original packaging, and in resalable condition. We arrange free pickup from your address β you never need to go anywhere. Refunds are processed within 5 to 7 business days after we receive the returned item.
How do I start a return or exchange?
WhatsApp us at [Your Number] with your order number and reason for return. That is it β we handle everything from there. Our team responds within 2 hours and guides you through every step. No forms to fill. No drop-off locations.
My item arrived damaged or is the wrong product. What do I do?
We sincerely apologize. WhatsApp us within 48 hours of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund within 24 hours. No return pickup required. This is entirely our responsibility and we own it.
How do refunds work for COD orders?
For COD orders, refunds are issued as NAMAease store credit (applied immediately) or as a bank transfer β you choose which you prefer. Bank transfers are processed within 5 to 7 business days after we confirm receipt of the returned item.
What We Sell and Why We Sell It
How does NAMAease decide which products to sell?
Every product passes one question: does it genuinely give someone their time or energy back in everyday Saudi life? We research real daily friction points, test products before listing, and reject more than we accept. If it does not solve a real problem reliably, it does not enter the NAMAease store. That is our only filter.
Are your products safe for families and children?
Yes. We vet all products for safety and quality before listing. Products used around food or children meet applicable safety standards. If you have a specific safety concern before purchasing, WhatsApp us and we will share full product specifications and safety details.
Can I suggest a product for NAMAease to stock?
We genuinely love this. If you have found a friction point in your daily life that a product could solve β and we do not already sell it β tell us. WhatsApp us directly or use our Contact Us page. Several of our current products came from customer suggestions. Your feedback shapes our store.
How do I leave a product review?
After your order is delivered, we send a WhatsApp message inviting you to review. You can also leave a review directly on any product page at any time. Verified reviews earn 20 Ease Rewards points. We never edit or remove honest negative reviews β real feedback helps everyone.
Still Have a Question?
Our team is online and ready. We reply within 2 hours on WhatsApp β Saturday to Thursday, 9 AM to 10 PM KSA time.
