Your Privacy Matters to Us.
At NAMAease, your privacy is taken seriously. This policy explains how we collect, use, and protect your personal information when you shop with us. We comply with the Kingdom of Saudi Arabia's Personal Data Protection Law (PDPL).
What Information We Collect
When you use NAMAease, we may collect your name and contact details, delivery address, payment information (processed securely — card details are never stored on our servers), order history, device and browser data for analytics, and any communications you send us via WhatsApp, email, or our contact form.
How We Use Your Information
We use your data to process and fulfill orders, send order and delivery confirmations via WhatsApp and email, provide customer support, improve our product catalog and website experience, and send marketing updates with your consent only.
How We Protect Your Data
All data is encrypted using SSL/TLS across our website. Payments are processed through certified secure providers. Card details are never stored by NAMAease. Access to customer data is restricted to authorized team members under strict confidentiality.
What We Never Do
- ❌ Sell your data to any third party
- ❌ Share your data with advertisers without your explicit consent
- ❌ Use your data beyond the purposes stated in this policy
- ❌ Retain your data longer than legally necessary
Your Rights Under KSA PDPL
- ✅ Access the personal data we hold about you
- ✅ Request correction of inaccurate information
- ✅ Request deletion of your data (where legally permitted)
- ✅ Withdraw consent for marketing at any time
- ✅ File a complaint with SDAIA (Saudi Data & AI Authority)
Cookies
We use cookies to improve your browsing experience, remember your cart, and analyze website traffic. You can manage cookie preferences in your browser. Disabling cookies may affect some website functionality.
Data Sharing
We share your data only with trusted service providers who help us operate — delivery partners, payment processors, and technology platforms such as Shopify. All third parties are contractually required to protect your data.
Policy Updates
We may update this policy periodically. The latest version is always available on this page with the revision date shown at the top. Continued use of our website after changes constitutes acceptance.
Contact Our Privacy Team
For any privacy-related questions or to exercise your rights:
NAMAease · Riyadh · Kingdom of Saudi Arabia
